Please be aware of the following:

• No items are shipped from the Universal Cares team and/or volunteers.

• All items are shipped through a third party drop ship fulfillment company.

• Shipping prices and delivery times are set by the fulfillment company.

• No items are available for “local pick-up.”

• Be sure you love what you choose we do not permit returns, exchanges or process refunds.

• Should you have any issues with your order, please email info@universal-cares.com with your order number and details and we will do our best to problem solve with you.